Frequently Asked Questions (FAQ)

1. What is PandaMart?

PandaMart is an online store offering a wide range of home and everyday essential products designed to make daily life easier, smarter, and more convenient.

2. Do you deliver all over India?

Yes, we currently deliver across India using trusted courier partners to ensure safe and timely delivery.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days. In some locations, delivery may take up to 7–10 business days due to courier or regional delays.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS, email, or WhatsApp. You can use this link to track your order in real time.

5. What courier partners do you use?

We ship orders using reliable courier partners such as Bluedart, Delhivery, Xpressbees, Ecom Express, Ekart, Amazon Shipping, Shadowfax, and Smartr.

6. Can I cancel or modify my order?

Yes, orders can be cancelled or modified before dispatch. Once the order has been shipped, cancellations or modifications are not possible.

7. Do you offer Cash on Delivery (COD)?

COD is available on selected pin codes only. Availability will be shown at checkout. PandaMart reserves the right to disable COD for certain orders or locations.

8. What is your return policy?

You can request a return within 7 days of delivery, provided the product is:

• Unused and in original condition

• In original packaging with all tags intact

• Supported by a clear unboxing video without cuts or pauses

9. When is a return or refund accepted?

Returns or refunds are accepted only in cases of:

• Wrong product delivered

• Missing items

• Defective or damaged products (received condition)

10. How will I receive my refund?

Approved refunds are issued as store credit, which can be used for future purchases on pandamart.in.

11. What items are non-returnable?

Products will not be eligible for return if:

• They are used or damaged due to misuse

• Original packaging or accessories are missing

• Unboxing video is not provided

• The item falls under hygiene-sensitive or consumable categories (if applicable)

12. What should I do if I receive a damaged or wrong item?

Please contact us within 24 hours of delivery with:

• Your order ID

• Clear photos or videos

• Unboxing video (mandatory)

13. How can I contact PandaMart support?

You can reach us at:

📞 Phone: +91 9289204422
📧 Email: support.pandamart@gmail.com

Our support team will assist you as soon as possible.

14. Is it safe to shop on PandaMart?

Yes, PandaMart uses secure payment gateways and trusted logistics partners to ensure a safe and reliable shopping experience.

15. Do product images match the actual product?

We try our best to display accurate product images. However, minor color variations may occur due to lighting or screen resolution.