Refund policy

At PandaMart, we aim to ensure our customers are satisfied with their purchases of home and everyday essential products. If you are not fully satisfied, we offer a clear and transparent return and refund process as outlined below.

Order Cancellations

  • Orders can be cancelled only before dispatch.

  • Once the order has been shipped, it cannot be cancelled.

Return Policy

  • Products are eligible for return within 7 days of delivery.

  • To be eligible for a return:

    • Product must be unused and unwashed

    • Must be in original packaging

    • All tags, labels, and accessories must be intact

📹 Mandatory Unboxing Video
Please record a clear unboxing video without cuts or pauses.
Without video proof, return or refund requests will not be accepted.

Valid Reasons for Return

Returns are accepted only in the following cases:

  • Wrong product delivered

  • Missing items

  • Defective or damaged product (received in damaged condition)

Pickup & Shipping

  • If the return reason is due to an error by PandaMart, we will arrange a free reverse pickup.

  • If the return is due to customer preference (wrong size, color choice, etc.), the product must be shipped back to our warehouse at the customer’s cost.

Refund Process

  • Once the returned product is received and inspected, the refund will be issued as store credit.

  • Store credit can be used for future purchases on pandamart.in.

  • Refunds are processed within 3–5 business days after inspection approval.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products due to misuse

  • Products without original packaging or tags

  • Hygiene-related or consumable home essentials (if applicable)

  • Items returned without proper unboxing video

Terms & Conditions

  • Returns will not be processed if the product shows signs of usage or physical damage.

  • Products must be returned in resaleable condition.

  • PandaMart reserves the right to approve or reject any return or refund request after inspection.